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TERMS & CONDITIONS

 

DELIVERY

  • All orders received from Monday to Saturday before 4:30pm are for delivery in 1-2 working days except Sunday.
  • If the Product is short in quantity without fault on the part of the Customer, Gourmet House shall deliver the remaining Product as soon as the stocks are available without additional delivery charge to the customer.
  • Gourmet House shall not be liable for any failure or delay in delivery resulting from circumstances/events beyond Gourmet House's control such as acts of God, force majeureor if the failure or delay is caused by the voluntary or negligent act of the Customer.

 

  • If customer fails to receive the products on its scheduled delivery, additional fee for the re-delivery of the Product will likewise be shouldered by the Customer.

 

  • If there are any changes in the delivery address, Customer shall inform Gourmet House prior to its delivery schedule. If products are on its way and the Customer fails to inform Gourmet House, additional charges will be shouldered by Customer if they requested it to deliver in a different address.
  • Gourmet House shall make every effort to deliver the Product to Customer If a delay is expected, Gourmet House shall contact Customer immediately to reschedule the delivery.
  • Customers order may also be picked-up by Customer via lalamove, grab or any 3rd party courier.

 

CANCELLATION OF ORDERS

  • Customers who wished to cancel their orders must inform Gourmet House (3) three hours after placing their order.

 

RETURN & REFUND

  • In the case of defective goods, a Product that is presentable as to its physical appearance and in good condition (packaging, appearance, quality) is deemed Good Stock and shall not be eligible for returns. A Product that is not deemed a Good Stock by Gourmet House Quality Control Team, is considered as Bad Stock and shall be eligible for return or replacement as may be agreed upon by the parties. In case of Bad Stock, Customer shall cause the return of the same to Gourmet House with the corresponding pictures of the product that are subject to return, and Gourmet House shall bear all transportation costs, risk of loss and the value of the returned or replaced Product.
  • You may request a product replacement or refund once the delivery hour has passed and for 24 hours thereafter.
  • Customers are required to provide their bank details to Gourmet House for the refund process.
  • Refund will take 1 to 3 working days by Gourmet House.
  • Gourmet House will send a notification to the customer that the refund has been completed.

COMPLAINTS

We aim to provide the best possible service to you at all times. If you have any comments or complaints, please contact us by email at online@gourmethouse.net